viptaka 24's Privacy Policy

The meaning of some important terms used in this policy is clarified below:

1.1 Personal Information

"Personal information" means any information that can directly or indirectly identify a specific individual. This includes name, mobile number, email address, National ID number, bank or mobile banking account details, and account transaction history.

1.2 Processing

"Processing" means any operation performed on data, including collection, recording, organisation, storage, adaptation, retrieval, use, disclosure, or deletion.

1.3 Platform

"Platform" means the viptaka 24 website (https://viptaka24.cam), mobile applications (both Android and iOS), and all associated services.

1.4 User

"User" means any person who has registered on or is using the viptaka 24 platform. All users must be 21 years of age or older.

viptaka 24 collects user information in the following ways:

2.1 Direct Collection

When you create an account on the platform, make a deposit or withdrawal, submit identity verification documents, contact customer support, or take part in promotional offers, you voluntarily provide certain information. This is counted as direct collection.

2.2 Automatic Collection

Some information is collected automatically while you use the platform. This includes your device's IP address, browser type and version, operating system, page visit history, and session duration.

2.3 Collection from Third Parties

For identity verification and fraud prevention purposes, limited information related to transaction confirmation may be collected from payment processors such as bKash, Nagad, Rocket, and bank transfers.

3.1 Identity Information

At account registration we collect your full name, date of birth, nationality, email address, and mobile number. During the account verification stage, a copy of your National ID (NID) or passport is also required.

3.2 Financial Information

Payment information needed to process deposits and withdrawals is collected. We store bKash, Nagad, and Rocket account numbers and relevant bank account details. Full card numbers or complete bank credentials are not stored on our servers.

3.3 Gaming Activity Information

Information about bets placed on the platform, win/loss history, bonus usage records, game access patterns, and VIP points is collected and stored. This information is used to improve service quality and prevent fraud.

3.4 Technical Information

The following technical information is collected to ensure the security and functionality of the platform:

• IP address and geographic location (down to city level)
• Device type, model, and operating system
• Browser type and version
• Session duration and page navigation patterns
• Login times and number of failed login attempts

3.5 Communication Information

Records of conversations with customer support via live chat or email are stored. These records are used for quality control, dispute resolution, and staff training.

viptaka 24 uses collected information for the specific purposes listed below. Information is not used for any purpose not mentioned here.

4.1 Account Management

Information is used to create, verify, and keep your account secure. Your provided details are used in the OTP verification and identity confirmation process to ensure access to your account.

4.2 Financial Transaction Processing

Financial information is used to complete deposit and withdrawal processes. Withdrawals are generally completed within 30 minutes to 3 hours. Transaction history is reviewed to ensure transaction security and to detect suspicious activity.

4.3 Service Improvement and Personalisation

Your gaming preferences and usage patterns are analysed to make the platform experience more relevant to you. Information about your activity may be used to inform you of relevant promotions and offers.

4.4 Security and Fraud Prevention

Technical information is analysed to maintain platform security and to detect unauthorised access, fraud, and multiple accounts. All data is transmitted using SSL encryption technology.

4.5 Customer Support

Previous communication history and account information are used to resolve your issues quickly and effectively. 24/7 live chat and email support is provided in both Bengali and English.

4.6 Responsible Gaming

Gaming activity information is reviewed to enforce our responsible gaming policy. If signs of problematic behaviour are seen in a user's activity, the necessary steps are taken.

viptaka 24 never sells or rents user information for commercial purposes. However, limited information may be shared in specific circumstances:

5.1 Service Providers

Only relevant information is shared with trusted third-party suppliers for payment processing (bKash, Nagad, Rocket, bank transfer), identity verification, cybersecurity, and technology infrastructure management. These suppliers work under our instructions and may not use the information for any other purpose.

5.2 Game Providers

Game studios including Evolution, Pragmatic Play, PG Soft, JILI, and Spribe process certain session and bet-related data for the purpose of running games. They do not have direct access to your identity information.

5.3 Legal Obligations

Information may be provided where required to comply with legal demands from relevant authorities, court orders, or anti-money laundering regulations.

5.4 Business Transfers

If there is any change to viptaka 24's business structure (merger, acquisition, or sale of assets), user information may be transferred. Users will be properly notified before any such change.

viptaka 24 uses cookies and similar technologies to improve platform functionality and the user experience.

6.1 Essential Cookies

These cookies are necessary for the basic functioning of the platform. They are used to maintain login sessions, carry out security checks, and store account information. Disabling these cookies will prevent the platform from working properly.

6.2 Functional Cookies

These cookies remember your preferred language, display settings, and game preferences. They make the platform more suited to your needs.

6.3 Analytical Cookies

These cookies are used to measure how much various platform features are being used and to analyse usage patterns for service improvement. The information collected is generally in aggregated form and is not personally identifiable.

6.4 Cookie Controls

You can choose to accept, reject, or delete cookies from your browser settings. However, disabling essential cookies may disrupt core functions such as login and payments.

7.1 Retention Period

Your information is stored for as long as your account is active and for as long as necessary for the use of services. After an account is closed, certain information may be retained for a further period to meet legal obligations, resolve disputes, and prevent fraud.

7.2 Security Measures

To protect your information, viptaka 24 takes the following technical and organisational measures:

• All data transfers secured through SSL (Secure Socket Layer) encryption
• Passwords stored using industry-standard hashing algorithms — never in plain text
• Access to sensitive information restricted to authorised staff only
• Regular security audits and vulnerability assessments
• Rapid response plan in the event of a data breach

7.3 Steps in the Event of a Data Breach

If a security breach occurs and there is a risk that it has affected your information, we will notify you as soon as possible and help you take the necessary protective steps.

As a user of viptaka 24, you have the following rights regarding your own information. To exercise these rights, contact us by email.

8.1 Right to Know

You may ask at any time what information we hold about you and how it is being used. We will respond to your query within a reasonable time.

8.2 Right to Correction

If any information we hold about you is incorrect or incomplete, you may request that it be corrected. Some profile information can also be changed directly from your account settings.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, where there are legal obligations, ongoing disputes, or a need to retain financial transaction records, it may not be possible to delete all information immediately.

8.4 Right to Object to Processing

You may object to marketing communications or certain types of data analysis. After receiving such a request, we will act as quickly as possible.

8.5 Right to Data Portability

You may request a copy of your information in a structured and common format. Identity verification is required to make use of this option.

Answers to frequently asked questions about privacy can be found in our FAQ section.

viptaka 24 services are only for persons aged 21 or above. We do not intentionally collect information from minors.

Age is verified at registration, and in suspicious cases users are asked to submit identification. If a user is found to be under 21, their account is immediately closed and the relevant information is deleted.

If you believe a minor in your family has registered on viptaka 24, please contact our customer service immediately. Ensuring responsible gaming is one of our top priorities.

viptaka 24 reserves the right to amend this privacy policy as needed. The policy may be updated based on expansion of services, technological changes, or legal requirements.

10.1 Notice of Changes

For significant changes, a notice will be published on the platform and sent to the registered email address. The date of the change will be noted at the top of this page under the "Last Updated" section.

10.2 Use After Changes

Continued use of the platform after an updated policy is published will be considered your acceptance of the revised terms. If you do not agree to the new policy, you may request to close your account.

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact our privacy team:

11.1 Customer Service

You can reach us directly in Bengali or English using our 24/7 live chat. This is the fastest option for general questions.

11.2 Email Contact

For detailed privacy-related requests or data deletion requests, please contact us by email:

[email protected]

11.3 Response Time

Upon receiving a privacy-related request, we will review the matter as soon as possible. Complex requests, particularly those involving data deletion or export, may require additional verification.